Billing & Refund Policy

01Plans & pricing

Individuals — Plus: EGP 249/month or EGP 999/term (5 months). Pro: EGP 499/month or EGP 1,999/term.

Institutions (centers, schools): custom per-seat plans with official invoicing — contact support.qu@gmail.com.

Prices include VAT where applicable. Price changes are announced at least 30 days in advance; your current rate stays locked until the end of your cycle.

02Payment via Kashier

All payments are processed through the licensed Kashier gateway (PCI DSS Level 1): bank cards (Visa, Mastercard, Meeza), with more methods added upon availability.

We never store card data on our servers.

03Balances & activation

Your account carries two balances shown live in your account: a free balance (permanent free usage plus gifts) and a paid balance (extra messages, extra parses, capstone review, certificates).

Paying means express consent to immediate activation of services and balances.

04Renewal & cancellation

Subscriptions auto-renew (monthly or term) until cancelled in Settings → Plan. Cancellation takes effect at the end of the cycle with full benefits retained until the last paid day.

Failed payments are retried for 7 days with notice, then the account returns to Free with zero data loss.

05Refunds

Full refund within 7 days of purchase only if consumption stayed strictly within the free balance.

Any paid consumption permanently excludes a full refund; actual consumed cost may be deducted per the consumption schedule live in your account at purchase date (rejection above 70% consumption).

Requests only via the site (Settings → Plan) or support.qu@gmail.com from your account email.

Approved refunds go to the original payment method within 2–14 business days (up to 60 for virtual cards), per the issuer and Kashier policy.

Sole exception: our technical outage blocking paid features for 72+ continuous hours → discretionary fair compensation.

06Cancellation

One-click cancellation, no questions, no dark patterns. Back to Free with data intact. Permanent deletion erases everything with no refund of past payments.